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In response to the COVID-19 pandemic, eClinicalWorks practices of all types and sizes have used Patient Engagement tools to improve workflows and safeguard patients’ health. healow® Open Access® has enabled practices to offer patient online appointment booking while relieving front-office staff of the burden of appointment reminders. And healow TeleVisits™ have been a key factor in helping practices maintain visit volumes and sustain care for patients unable or unwilling to make a physical office visit.