Enhancing Collections with healow Pay: No Room to Lose Revenue

Results

  • Significant Revenue Increase: The first text-to-pay campaign garnered $7,000 in payments in a short period.
  • No Revenue Loss: Automated processes ensure that there’s no room to lose revenue.
  • Streamlined Payment Process: healow Pay™ allows patients to make payments directly from texts or emails, eliminating the need for manual entry.
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“On the very first day of launching our text-to-pay campaign with healow Pay, we received $7,000 in payments in just a short amount of time. Patients aged 20 to 65 found it incredibly convenient to receive a text or email and pay that way. healow Pay has improved our practice tremendously because there’s no room to lose that revenue.”
– Carrie Stewart, billing specialist, Northside Medical Professionals

Problem

Before implementing healow Pay, Northside Medical Professionals grappled with an inefficient and error-prone payment processing system. Staff members were required to manually input patient payment information online to process payments and then re-enter the same data into the eClinicalWorks® EHR. This double data entry was time-consuming, increased administrative workload, and introduced the potential for human error, which could lead to lost revenue. Additionally, the necessity for face-to-face transactions for copay collections and patient check-ins created bottlenecks and inconveniences for both patients and staff, hindering operational efficiency.

Solution

The adoption of healow Pay changed the practice’s payment and check-in processes. Patients could conveniently make payments directly from text messages or emails, allowing them to settle bills quickly and securely without the need for physical interaction. Payments were automatically integrated into the eClinicalWorks EHR, eliminating manual data entry and reducing the risk of errors. The system also enabled patients to check in, pay copays, and update insurance information by simply using their smartphones, streamlining operations and enhancing the patient experience. This automation not only saved time but also ensured that the practice captured all potential revenue without loss due to administrative mistakes.

About Practice:

Northside Medical Professionals is a full-service family medicine practice based in Columbia, Tennessee. With a dedicated team of 14 providers, they offer comprehensive healthcare services for the entire family, catering to patients from infants to geriatric care. As a family practice, they emphasize personalized and attentive medical care, ensuring that individuals of all ages receive the quality healthcare they deserve.
website https://northsidemedicalprofessionals.com/