“We looked at every system under the sun, and the good news is that we didn’t have the resources in the early 2000s. . . . There was a lot of innovative work taking place in New York City. We heard about eClinicalWorks. When we showed it to all of our physicians, it was absolutely the system they preferred most. It is the most physician-friendly system on the market. And it is the most flexible and adaptable. We were absolutely thrilled with the system and the price.”
– Lindsay Farrell, President and CEO, Open Door Family Medical Centers
Open Door realized as early as 1996 that they needed an Electronic Health Record to manage patient charts. The paper-based system was outdated and not serving the providers or the patients. An estimated 3% of charts were missing on any given day, and many charts were not legible, posing significant patient safety risks.
An additional objective was finding an Electronic Health Record that was affordable and provided the many features that Open Door needed as an FQHC and as a provider of a wide array of medical, dental, and behavioral health services to a diverse population.
Open Door Family Medical Centers selected the eClinicalWorks comprehensive EMR/PM solution for better patient care. The eClinicalWorks provided robust clinical and administrative capabilities:
Open Door uses eClinicalWorks to establish provider panels and ensure that patients are consistently seen by their primary care provider; clinical performance metrics are maintained for populations of patients with chronic diseases; clinical decision support at the point of care is used by all care teams; patient registries are used for managing populations; e-prescribing, electronic referrals, and electronic care planning tools are used to improve the safety and speed of care.
Clinical and Administrative Improvements:
Open Door Family Medical Centers is a Federally Qualified Health Center (FQHC), and Level 3 Patient-Centered Medical Home (PCMH), recognized by the National Committee on Quality Assurance (NCQA), and is the recipient of the 2010 HIMSS Davies Award for Excellence in the Community Health Organization category. Open Door provides affordable, quality healthcare for all, regardless of a patient’s ability to pay.
eClinicalWorks develops and implements healthcare IT, including EMR/PM software, patient portals and community health records for customers of all sizes and specialties.
For more information about eClinicalWorks, please visit our About Us page.