“Our average visit time has decreased on average by 10 minutes per patient. Even though we were already using Messenger to communicate with our patients, after implementing healow CHECK-IN, we were able to achieve an 8% decrease in our no-show rate.”
– Tyler Gentry, Practice Manager, PrimeCARE Medical Clinic
PrimeCARE Medical Clinic, a multi-specialty practice in the northern suburbs of Little Rock, Arkansas, was looking for ways to better engage patients, from booking through every stage of the patient’s experience of care.
After a careful search, PrimeCARE chose healow CHECK-IN™, which works seamlessly with their existing eClinicalWorks® EHR and eClinicalMessenger® to capture previsit information and streamline office workflows.
Based on 10,000 patient visits using healow CHECK-IN, PrimeCARE saw a reduction of 10 minutes in the average patient visit time, an 8% reduction in no-shows, and a 70% increase in patient satisfaction scores.
About PrimeCare Medical Clinic
PrimeCARE Medical Care, a longtime eClinicalWorks practice, finetuned their Patient Engagement by adding healow CHECK-IN and achieved a 70% improvement in overall patient satisfaction scores, while lowering no-shows and making visits more efficient.