Community Engagement in a Bronx Neighborhood

On the value of Patient Engagement:

“She is now two years disease-free and is very likely cured of her lung cancer. This is a very good result, and I think if I didn’t have those reminders pointing me to look after her and to nudge her to go and take care of herself, the outcome might not be as good as it is now.”
Dr. Frank Maselli, founding partner, Riverdale Family Practice

Practice Info

  • Riverdale Family Practice
  • Size: 11 family doctors, two nurse practitioners, support staff
  • Location: Bronx, New York
  • Specialty: Family practice
  • Service Area: Serving more than 20,000 patients in a diverse neighborhood of New York City
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Riverdale Family Practice, a full-service primary care practice, needed effective electronic solutions to strengthen their ability to provide quality healthcare and effective Patient Engagement to a socially, culturally, and economically diverse patient base in the Bronx, New York.


As an early adopter of Electronic Health Records, RFP was well positioned to build upon its experience. The practice employed the full range of solutions available through eClinicalWorks, including Patient Portal, the healow family of apps, and Patient Relationship Management (PRM) Services, ensuring staff were fully trained and clearly understood the practice’s mission.


RFP has seen a sharp increase in effective Patient Engagement. Up to 60% of patients use the Patient Portal for appointments, online lab results, and messaging. Patient Engagement has improved, and physicians have cited specific cases where software solutions from eClinicalWorks have improved patient safety and outcomes.

About Riverdale Family Practice

Founded in August 1987, in the Kingsbridge/Riverdale neighborhood of New York City’s Bronx borough, Riverdale Family Practice (RFP) is a family practice clinic dedicated to providing accessible, affordable, and high-quality medical care to a socially, culturally, and economically diverse neighborhood.