Sales: 508-836-2700
Results
- Diverse Language Support: Sunoh.ai offers summarization of visits for various dialects, making it invaluable for serving a significant Spanish-speaking patient base.
- More Stethoscope Time: Sunoh.ai enables more engaging, face-to-face communication and reduces the time spent on documentation.
- Quick Provider Setup: Sunoh.ai can be implemented within minutes, allowing for immediate use.
“Transitioning to Sunoh.ai has given providers time back because they’re able to see notes in real-time. Previously, they would have to translate word for word what was stated by the patient, and in some cases, I’ve had providers say that they were able to complete their documentation within two minutes of the visit’s completion.”
– Trey Davis, Director of IT, Sun Life Health
Problem
The practice faced significant challenges in ensuring effective communication with their diverse patient population, particularly those who are Spanish speakers. The core issue was the inefficiency and inaccuracies in summarizing patient conversations into the electronic medical records (EMR), which often resulted in vital information being lost in the summary. This not only hindered the understanding of patient needs but also complicated the process of completing Progress Notes. Providers had to invest a considerable amount of time summarizing the conversation, which was not only time-consuming but also prone to errors, thereby impacting the overall efficiency and quality of patient care.
Solution
Sunoh changed the way the practice managed its patient interactions and documentation. By offering an AI-powered solution capable of recognizing and summarizing various dialects immediately, it ensured that the language barrier was no longer an obstacle. The tool’s summarization feature provided a coherent story of each patient visit, making it straightforward for healthcare providers to understand the essentials of what was discussed during the appointments. This technology significantly accelerated the documentation process, allowing providers to complete their Progress Notes promptly, sometimes within two minutes of the visit’s conclusion. As a result, Sunoh not only enhanced the accuracy and efficiency of patient record-keeping but also saved valuable time for the providers, enabling them to proceed through their schedules more effectively.
About Practice:
- For more than 45 years, Sun Life Health has been providing health and wellness education and resources to the community and playing an active role in improving the overall economic development of central Arizona.
- A nonprofit Community Health Center, Sun Life Health serves over 48,000 patients, 30 percent of whom are children.
- Sun Life Health is one of Pinal County’s largest providers of primary healthcare services.
- To learn more, visit https://www.sunlifehealth.org
