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“It was important for us to add Patient Relationship Management Services to our EHR. It’s added to our efficiency. It’s helped with our productivity. It’s helped us really serve patients in the way they want to be served.”
Renee McConey, Director of Health Services, The Door Adolescent Health Center
Problem
The Door is a Federally Qualified Health Center serving thousands of New York City youth with comprehensive health, counseling, and career guidance services — primary care, mental health counseling, legal and immigration services, and art, dance, and nutrition classes. The Door has worked with eClinicalWorks since 2013 but needed a way to strength Patient Engagement.
Solution
After months of planning and staff meetings, The Door brought in the healow Patient Relationship Management (PRM) Services team in July 2017 to improve workflows and marketing at the Adolescent Health Center. Providers, staff, and clients received training on Kiosk, Patient Portal, the healow app, and Messenger campaigns.
Results
With training and marketing materials from healow PRM Services, staff at The Door have improved workflows, improved communications among providers, and given patients new tools, including the ability to request appointments, view lab records, and receive messages online. The Door has seen an increase in patients using their services.
About The Door
Since 1972, The Door has sought to meet the medical, mental health, social, and career needs of thousands of NYC youth. Operating both The Door: A Center of Alternatives, and the Adolescent Health Center, the organization seeks to give underserved city youth, ages 12-24, a wide range of services. With eClinicalWorks as their healthcare IT partner, and healow Patient Relationship Management (PRM) Services strengthening Patient Engagement, they are able to provide everything youth need to reach their full potential.
