The Family Clinic

Customer Success Story: The Family Clinic

Putting Primary Care First in Louisiana

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“We found that eClinicalWorks was our best option, both in what they could provide for us, as well as cost-wise, so we went ahead and switched, and it transformed the way we practice medicine compared to what we had before.”
Dr. Laura Braham, owner and clinical lead, The Family Clinic

Practice Info

  • The Family Clinic, Opelousas, Louisiana
  • A small primary care practice with decades of service to their community, The Family Clinic is a Patient-Centered Medical Home and participates in CMS’ Comprehensive Primary Care Plus (CPC+) model
  • Five physicians, one nurse practitioner, 29 total employees
  • Serving 5,800 patients
  • Focused on primary care services, including care management plans to help control common health conditions
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Problem

The Family Clinic, Inc. needed a better Electronic Health Record to meet their growing needs. Once they made the switch to eClinicalWorks, they wanted to find a way to continue to strengthen their practice and to further engage their patients.

Solution

In 2018, The Family Clinic signed up for the Comprehensive Primary Care Plus (CPC+) payment model, expanding their access to patient data from a single hospital to several area hospitals.

Results

The Family Clinic quickly noticed that joining the CPC+ payment model was helping them lower 30-day readmissions and cut the number of ER visits. One year later, the practice received the nation’s first CPC+ Practice of the Year Award.

About The Family Clinic

The Family Clinic is a small primary care provider with decades of service to communities in and around Opelousas, Louisiana. The practice has embraced care management, implemented transition of care follow-up calls, and expanded its access to patient data from local hospitals. Following implementation of the Comprehensive Primary Care Plus (CPC+) model, they are successfully controlling high blood pressure and better managing diabetes among their patients, as well as reducing hospital readmissions and ER visits.

About eClinicalWorks

eClinicalWorks develops and implements healthcare IT, including EMR/PM software, patient portals, and community health records for customers of all sizes and specialties.

For more information about eClinicalWorks, please visit our About Us page.

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