Urban Health Plan

Customer Success Story - Urban Health Plan, Inc.

Health Center Transformation in the Bronx

Urban Health Plan

In the summer of 2009, UHP was named one of the top 20 community health centers in the country, received the Davies Award for Excellence from the Health Information Management Systems Society for its excellence in the use of Electronic Health Records, and achieved Level 3 recognition as a Physician Practice Connections – Patient-Centered Medical Home (PPC-PCMH) from the National Committee for Quality Assurance (NCQA). Level 3 recognition is the highest awarded by the NCQA.

The Organization

Founded in 1974, Urban Health Plan (UHP) is a network of community health centers that provides primary and specialty care to more than 40,000 individuals in the South Bronx and Corona, New York. Its mission is to continuously improve the health status of underserved communities by providing affordable, comprehensive, and high-quality primary and specialty medical care. UHP has come to be recognized as one of the largest providers of ambulatory care services in New York State.

  • Urban Health Plan, Inc.
  • Size: 450 FTE staff and 80 Providers
  • Location: South Bronx, NY
  • Specialty: Multi-Specialty
  • Annual Patient Encounters: 223,000+
  • Sites: Four clinics, five school-based health programs, two homeless shelters, one part-time dental clinic. An additional 54,000-square-foot facility opened in 2012.
  • Awards: 2009 Davies Award Winner
Download this case study


UHP recognized technology was needed to accelerate the transformation of their practice and achieve their clinical goals, including improving access to care, reducing health disparities, and improving health outcomes.

Additional objectives for the EMR/PM system were:

  • Improve health outcomes by expanding Clinical Decision Support Tools
  • Improve care coordination
  • Improve patient/family satisfaction
  • Improve reporting capabilities
  • Improve Increase staff and provider productivity and efficiency
  • Enhance revenue and decrease expenses


UHP implemented eClinicalWorks to improve access to care, reduce health disparities, and enhance its Performance Improvement program. Anticipated benefits included enhanced care coordination, public health functionality, and bio-surveillance capabilities.

  • Access to Care:
    • More efficient appointment scheduling and tracking
    • Patient’s information available to all sites immediately
  • Health Disparities and Performance Improvement:
    • Identified patients with a given illness, assured evidence-based guidelines were utilized, and empowered patients to take care of their own illnesses
    • Resulted in a reduction in asthma hospitalization rates for children ages 4 to 12 of more than 60%
  • Care Coordination:
    • Ability to track number of referrals made, appointments made, the percentage of appointments kept, and how many specialist consult reports have not yet been received by UHP


Implementing eClinicalWorks helped UHP improve the quality of patient care.

Some of the other benefits include:

  • Enhanced patient access
  • Upgraded the flow of laboratory and test data for greater availability
  • Linked UHP sites electronically, eliminating the need to transport patient records
  • Improved the referral process
  • Improved asthma care through up-to-date protocols
  • Increased specificity and focus of the Performance Improvement teams
  • Eliminated time-consuming paper chart reviews so more time could be spent in providing care
  • Expanded communicable diseases reporting
  • Increased productivity and efficiency, leading to more visits and revenue
  • Connected clinical and practice management functions, resulting in fewer coding/billing errors

About Urban Health Plan, Inc.

Urban Health Plan (UHP) is a network of federally qualified community health centers based in the South Bronx and Queens. Its mission is to improve the health status of underserved communities. In 2010, UHP served nearly 43,000 patients through almost 223,000 patient visits at four clinic sites, five school-based clinics, and four part-time sites. It has served the Hunts Point, Mott Haven, Morrisania, and other surrounding communities of the Bronx since 1974.

About eClinicalWorks

eClinicalWorks develops and implements healthcare IT, including EMR/PM software, patient portals, and community health records for customers of all sizes and specialties.

For more information about eClinicalWorks, please visit our About Us page.

Pricing Options

eClinicalWorks has a variety of pricing options to fit your specific needs.

> See your Options

Questions? Chat now!
Questions? Chat Now!

Are you a current eClinicalWorks customer?