Sales: 508-836-2700
Webster Medical Group, PC
Customer Success Story - Webster Medical Group, PC
“Support is superb! I can tell you we’ve had a situation where we needed immediate attention to our server, and they’ve been back in touch with us within like 10 minutes.”
— Michele Smith, Office Manager
Practice Info
- Webster Medical Group
- Type of Organization: Ambulatory
- Size: Five physicians
- Location: Webster, NY
- Specialty: Pediatrics, Internal Medicine. & Family Practice
- Active Patients: 15,000+
- Awards: Recipient of the first Heal V.3 EMR payment award from the State of New York
Problem
Wanting to keep pace with the latest technology in the healthcare industry, Webster Medical Group pursued its search for an EHR that would provide the best method to increase productivity and patient care simultaneously.
Additional objectives for the EMR/PM system were:
- Improve billing and accounts receivable
- Improve patient response time
- Improve efficiency for office staff and providers
- Enhance technology to meet Meaningful Use objectives
Solution
Webster Medical Group found the eClinicalWorks EMR/PM system met its practice management needs, complementing and enhancing their current workflow while achieving their goal of improving patient care.
- Flexible and intuitive solution
- Access to patient information
- Customer-focused support
Results
Since implementing the eClinicalWorks solution, Webster Medical Group has seen both clinical and administrative improvements that have:
- Reduced the risk and costs of paper charts
- Met Meaningful Use requirements
- Received award recognition
- Decreased paperwork and increased patient satisfaction
About Webster Medical Group, PC
Webster Medical Group, PC is a group practice offering comprehensive healthcare services in Rochester, NY. This five-physician group specializes in pediatrics, internal and family medicine and provides high-quality patient care to a diverse patient population, serving 28,000+ patients annually.
