Customer Success Story - Westwood-Mansfield Pediatric Associates
“I’ve been working at Westwood-Mansfield Pediatrics for over 20 years now and I’ve seen the practice grow from being very disorganized and paper-centric to efficient and paperless. With eClinicalWorks we are now, able to provide the proper care our patients deserve!”
Lori Kral, Nurse Manager.
Westwood-Mansfield Pediatric Associates, a multi-location pediatric practice, understood its current paper-based system had become a detriment to the efficiency of the office. As a result, the practice needed to implement a comprehensive EMR/PM system to increase patient satisfaction and improve outcomes.
Additional objectives for the EMR/PM system were:
- Increase patient satisfaction and improve outcomes
- Affordable system
- The ability to track labs
eClinicalWorks’ comprehensive EHR solution, with unified practice management, met the needs of Westwood-Mansfield Pediatrics. The practice became more efficient and better able to provide the proper care patients deserve.
After installing eClinicalWorks, Westwood-Mansfield Pediatrics streamlined claims processing and posting of payments and provided better insurance follow-up. The adoption of the EHR took place in conjunction with the renovation of both offices, with exam rooms designed to maximize efficient use of the technology. Westwood-Mansfield now:
- Enables patients to use Patient Portal to communicate directly and quickly with the practice
- Can schedule patient appointments up to one year in advance
- Has the ability to track patient status during an office visit
- Enjoys streamlined claim processing and insurance follow-up
Westwood-Mansfield Pediatrics is also using an open network, P2POpen, that provides the practice with the ability to connect physicians and help them to collaborate and connect with any provider or staff, both in the practice, and within the network’s community. Access to the peer-to-peer network is built right into the EMR, providing easy access to integrated features for Westwood-Mansfield Pediatrics, such as:
- Enhanced file support for patient document attachments
- Improved documentation
- Ability to work as an integrated staff with the use of messages
- Ability to connect and exchange messages directly with specialists
About Westwood-Mansfield Pediatric Associates
Westwood-Mansfield Pediatric Associates, a 16-provider practice with two locations in Southeastern Massachusetts, provides a full range of services in pediatrics. The practice is dedicated to a caring, compassionate, and competent team approach to the healthcare of patients from infancy to young adulthood. As an early adopter of implementing a comprehensive EHR through the PPOC, Westwood-Mansfield Pediatrics looks to provide the highest quality of care to all of their young patients.