Empowering Communities, Analytics for Better Patient Care

Published on Friday, August 4, 2023

The eCW Podcast speaks with Geli King-Brown, senior director of quality management at Healing Hands Ministries (HHM), about how her organization is expanding its locations and services to extend healthcare to those who can’t afford it. Geli discusses how the Patient-Centered Medical Home (PCMH) program has helped the organization standardize the care it provides by establishing policies, procedures, and workflows. By using eClinicalWorks® PCMH and HEDIS analytics, HHM can identify subgroups of their patient population with specific conditions or diseases and see the quality improvement process around them. With the embedded reports, Geli and her team can efficiently track and monitor their progress, share those results with their patients, and highlight healthcare champions at work. The game-changing result is that Geli and her team can identify what works and what doesn’t while continuously striving to improve their care.

“To see the revolution of the PCMH process to now having with eClinicalWorks, embedded reports that I can just click and run, that gives me all of that information that I had to manually scrub through or manually track before, you know, such as telephone encounters, the timely response to those. I can just run a simple report using the PCMH Report module in eClinicalWorks. It has cut what used to be a 3-to-4-month process, just collecting all the paperwork for PCMH submission. Now I can get it done in a week for multiple practices”

Geli King-Brown, M.S., Sr. Director of Quality Management at HHM Health


Topics From This Episode

Patient-Centered Medical Home

The Patient-Centered Medical Home (PCMH) model is a self-guided, operational excellence program that puts primary care at the center of healthcare reform, helping private practices, hospital groups, ACOs, and health centers use analytics to assess and manage Population Health and coordinate care efforts as they seek to improve outcomes and lower costs.

HEDIS® Measures

Healthcare Effectiveness Data and Information Set (HEDIS) is an essential tool for Population Health planning, offering a set of performance measures designed to improve the delivery of quality care, evaluate access to care and high-risk patients, measure compliance with treatments, and evaluate provider performance and patient satisfaction

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).

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