How Health Centers Nationwide Are Improving Access to Care

To mark National Health Center Week 2021, the eCW Podcast team met with three of the many hundreds of health centers we work with nationwide to learn more about their latest strategies. Our customers share how they are using our telehealth solution, healow TeleVisits™, along with other Patient Engagement tools to expand access to care and reduce no-shows during the COVID-19 pandemic.

Using hello2healow for Patient Outreach in Florida

Published on Monday August 9, 2021

In this edition of the eCW Podcast, Kirsty Gutierrez, Vice President of Health Center Services at Metro Inclusive Health in St. Petersburg, Florida, explains how her practice has used healow TeleVisits and hello2healow™ to reduce no-shows and expand access to care for the LGBTQ+ community during the COVID-19 pandemic.

“Our number one goal and focus was on ensuring that our patients and community members did not experience a gap in their care.”

Kirsty Gutierrez, Vice President of Health Center Services at Metro Inclusive Health in St. Petersburg, Florida

Kirty Gutierrez

Strengthening Patient Engagement in Phoenix

Published on Monday August 9, 2021

In this edition of the eCW Podcast, Lizbeth Cobb, Manager of HR Optimization at Mountain Park Health Center in Phoenix, Arizona, explains how the practice has used contactless check-in, online booking, and post-visit surveys to increase convenience for patients, reduce no-shows, and promote healthier medical outcomes.

“We turned on contactless check-in and 40% of the patients that were receiving this text were able to start using it without any intervention internally. Our dental department had a 44% no-show rate and we’ve seen that decrease to about an 8% rate.”

Lizbeth Cobb, Manager of EHR Optimization, Mountain Park Health Center, Phoenix, Arizona

Liz Cobb

Applying Social Determinants of Health in Arizona

Published on Monday August 9, 2021

In this edition of the eCW Podcast, we hear how Wesley Community and Health Centers in Phoenix, Arizona, a Federally Qualified Health Center, uses eClinicalWorks® to focus on Social Determinants of Health to improve care to their patients. Wesley also interacts with Aunt Bertha, the nation’s leading referral platform for social services, to connect people seeking help with verified social care providers in their communities.

“Screening for Social Determinants of Health factors has been out in the FQHC industry for a few years, but implementing the screening is challenging because once you identify the need how are you going to assist the patient with their needs?”

Kris Bohn, IT and HIT Manager, Wesley Community and Health Centers, Phoenix, Arizona

Kris B

Topics From This Episode

healow TeleVisits

healow TeleVisits help primary and specialty providers deliver in-office quality remotely, improving safety and access to healthcare for patients who find travel difficult because of distance, age, condition, or during a time of crisis. Fully HIPAA-compliant, easy to set up, and affordably priced, healow® works with any EHR, and integrates seamlessly with eClinicalMobile® on a smartphone or eClinicalTouch® for use on an iPad®.

patient and provider telehealth televisit

healow CHECK-IN

healow CHECK-IN™ makes the process of checking in for appointments and completing previsit paperwork fast, easy, convenient, and safe. Patients can check in for their appointments on a smartphone or computer from the comfort of their home, fill out questionnaires, update insurance and demographics, and even make copayments and take care of balances. healow CHECK-IN is perfect for those times you don’t want patients sitting in your waiting room, and helps your front-office with more efficient preparation for patient encounters.


hello2healow (h2h) lets providers, nurse practitioners, and other non-physician staff make real time, on-demand video or audio calls with patients. Perfect for reviewing labs, sick visit calls, and post-surgery follow-ups, h2h is a great option for care coordinators, on-call providers, nurses, and MAs who need to reach patients quickly and conveniently.

Social Determinants of Health

Social Determinants of Health (SDOH) refer to the many non-medical factors, including housing, employment history, and family and community supports, that contribute to overall physical and mental health. eClinicalWorks addresses SDOH with evidence-based tools and guidelines to assess patients’ socioeconomic and psychosocial characteristics. We create structured data that can be aggregated across organizations to help meet workflow requirements for clinical staff, patient navigators, and social workers.

healow Open Access

healow Open Access® for online appointment booking helps providers reduce no-shows, keep schedules full, and reduce administrative burdens on staff, while offering patients the convenience of requesting and/or booking their own appointments. Improve your practice’s online visibility and patient satisfaction while remaining in complete control of providers’ schedules.


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