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Published on Monday, August 4, 2025
Discover how Hyndman Area Health Center Inc., a rural practice in southwest Pennsylvania, turned a flood emergency into a thriving multisite healthcare organization — and how they are saving hours every week with the Practice Growth Management Dashboard from eClinicalWorks®.
In this episode, Dr. Brian Stratta, CEO and CMO of Hyndman Area Health Center Inc., shares the real impact of this free dashboard on his team’s day-to-day operations. Here’s the thing: Running five sites and tracking cancellations, no-shows, and key performance trends — things can get messy fast. The team spent half a day every month just pulling and mining data from Excel sheets. Now, the dashboard puts everything in one place — 12-month graphs, quick access to detailed reports, and easy snapshots for board presentations. That’s time back for staff and a lot fewer headaches.
But it’s not just about convenience. The dashboard highlights trends — like spikes in cancellations during flu season or vacation months — so the team can spot issues and act quickly. It even compares Hyndman’s metrics to state and practice-size averages, giving real context to their numbers. Financial health is in the mix, too, with claims tracking that replaces hours of manual work and helps the finance team focus on what needs attention.
What this really means is more time for patients, less stress for staff, and a clearer path for growth. If you want to know how real practices are working smarter, not just harder, this episode lays it out. Listen in for firsthand experience, practical tips, and a look at how a simple tool can make a big difference.
“The eClinicalWorks PGM dashboard has a 12-month running graph that shows month over month comparisons of the KPIs, particularly the cancel and no-show visits that we’re looking at. It gives me a good idea of where we’ve been trend wise.”
– Dr. Brian Stratta, CEO and CMO of Hyndman Area Health Center Inc.
Topics From This Episode
Practice Growth Management (PGM) Dashboard
Business intelligence technology can guide practices’ decision making, promote efficiency, and identify growth opportunities. With Practice Growth Management, eClinicalWorks business development managers can help your practice measure success against key growth benchmarks, including higher patient and physician satisfaction, improved Revenue Cycle Management (RCM), stronger Patient Engagement, higher patient retention, and increased delivery of post-visit care services.
