21-Provider Michigan-Based Health Practice Improves Operations and Value-Based Care with eClinicalWorks EHR and Robotic Process Automation

By: | Tags: , , , , , , | January 9th, 2024

McKenzie Health System logo with tagline experience our difference

eClinicalWorks Clinical Rules Engine saves McKenzie Health System valuable time spent on clinical documentation

 WESTBOROUGH, Mass.—January 9, 2023 eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Michigan-based McKenzie Health System is improving operations with eClinicalWorks EHR version V12, Clinical Rules Engine (CRE) and Robotic Process Automation (RPA) to ensure consistent care for patients and optimal workflows for staff.

Serving 9,000 patients across six primary care clinics, three specialty clinics, and an after-hours clinic, McKenzie Health System staff experienced administrative burdens with repetitive coding for patient care visits. The providers at McKenzie Health System offer comprehensive care across a wide range of specialties, and all utilize eClinicalWorks EHR. Using the eClinicalWorks Clinical Rule Engine, the practice can automate codes with data captured from a care visit. The rules engine reminders and alerts help the coding staff and physicians submit the correct billing information on the first try, minimizing duplicated efforts.

Given the practice’s rural clinic locations, ensuring consistent care is vital for its patients. With the CRE, physicians, and nurses can receive prompts to offer follow-up care to a patient and ensure needs are met to streamline office visits for patients who may travel far for care. The system can also integrate into any specialty area for providers like McKenzie Health, which offers cardiology, dermatology, orthopedics, pediatrics, rheumatology, psychiatry, podiatry, and plastic surgery.

“In a typical patient visit, there are several codes for staff to remember to input,” said Angela Stratton, clinical IT quality specialist at McKenzie Health System. “It’s time-consuming for staff to remember every code, and it impacts our billing process when codes are missed. With the eClinicalWorks Clinical Rules Engine, we see a significant improvement in our coding process. The Clinical Rules Engine automatically drops the appropriate codes based on documentation. Our staff spend less time coding and can focus their attention on direct patient care. This is an amazing tool within eClinicalWorks, and I recommend it to all eClinicalWorks users.”

Find more information about eClinicalWorks solutions at www.eclinicalworks.com.


About McKenzie Health System

McKenzie Health System first opened its doors in 1967. Since then, we have prided ourselves on being an organization focused on reaching for the best way to do rural healthcare (and healthcare in general) even if it means blazing a new trail. This is the result of looking at what is best for our community and patients and figuring out how to make it happen. Many times, that results in those “firsts.” Our goal is to truly deliver exceptional care, have solid connections in place for when patients need to be transferred, be very proactive in improving the health of our community, and to care for patients in the most efficient and effective way possible. The leadership at McKenzie is known for viewing the entire workforce as a team with purposeful communication on a regular basis to ensure we are drawing on the strengths of the staff and working through issues in a healthy way. For more information, visit www.mckenziehealth.org or call (810) 648-3770.


About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on Facebook and Twitter, or call (866) 888-6929.