Southern Endocrinology Associates Increases Collections by More Than 200% Using eClinicalWorks and healow

By: | Tags: , , , | November 2nd, 2023

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healow Payment Services offers a transformative and flexible billing solution, offering patients multiple digital payment options and increasing collections for the practice

WESTBOROUGH, Mass. — November 2, 2023eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Southern Endocrinology Associates — a 12-provider endocrinology and diabetes clinic serving four Texas regions — reported an increase of more than 200% in collections from February to July 2023 using healow Payment Services. The revenue collection solution integrates with the eClinicalWorks EHR and allows patients to pay their medical bills via text message, email, or online.

Southern Endocrinology Associates specializes in treating and diagnosing endocrine conditions, including thyroid and parathyroid disorders, obesity and chronic fatigue, diabetes management, bioidentical hormonal therapy, adrenal disorders, testosterone treatment, osteoporosis, and pituitary disorders. The practice has locations in Mesquite, Rowlett, Greenville, and Plano, Texas.

“healow Payment Services has all the features we need to automate our payment collections and reduce administrative burdens,” said Prasad Dodda, practice manager at Southern Endocrinology Associates. “Our patients appreciate the itemized billing statement and the option to pay their bill via text, email, or in their patient portal. And on the administrative side, since it integrates with our EHR, we can auto-post and easily process the statements, which reduces errors and saves us valuable time.”

With healow Payment Services, Southern Endocrinology Associates enjoys the benefits of:

  • Nearly 100% accuracy in posting.
  • Reduced carbon footprint by reducing paper processing and disposal.
  • Lowered cost of printing and postage.
  • Faster payment thanks to saved cards and multiple digital options for patients to make payments.

“healow Payment Services benefits the provider and the patient,” said Rakhee Langer, VP of healow. “Providers can take advantage of robotic processing automation  tools or bots and seamless integration with the eClinicalWorks EHR for faster payment collections. And patients enjoy greater visibility into their medical bills and flexible payment options. It’s a win-win for everyone involved.”

Learn more about healow Payment Services at


About Southern Endocrinology Associates

Southern Endocrinology Associates provides “state-of-the-art” medical care in an environment that respects the dignity and unique nature of each patient. The practice provides comprehensive medical care to patients with diabetes, thyroid, obesity, osteoporosis, metabolic syndrome, and other endocrine disorders. Learn more at or call (972) 682-5700.


About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit, follow us on Facebook and Twitter, or call (866) 888-6929.


About healow

healow® is a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals, and health systems. healow provides Patient Relationship Management, clinical and payer insights, and state-of-the-art interoperability solutions. The PRISMA health information search engine gathers patient records from other EHRs and helps providers focus on the most clinically relevant information at the point of care. healow’s Population Health Management tools, including Remote Patient Monitoring, provide real-time data to deepen understanding of patient populations. And healow Insights automates the bidirectional exchange of data between health plans and providers to improve scores on quality measures, help control costs, and promote better medical outcomes. Learn more at