196 Provider FQHC Offers More Accessible Care and Increases Patient Engagement with eClinicalWorks Cloud EHR and healow Solutions
Serving more than 100K patients annually, Mountain Park Health Center streamlines operations across its 10 facilities
WESTBOROUGH, MA.—June 22, 2023— eClinicalWorks®, the largest ambulatory cloud EHR, today announced the recent successes of its partnership with legacy user Mountain Park Health Center– the largest health center in the Goodyear, Tempe, and Phoenix area. Mountain Park Health Center supports its community with a range of services from primary care, adult medicine, and women’s health to pediatrics, dental, and integrated health services. The center serves more than 100,000 patients, with almost 400,000 encounters per year. Seeing this many patients can pose an administrative challenge, but the eClinicalWorks EHR and healow patient engagement solutions help the center ensure proactive and accessible care.
In the last few years, eClinicalWorks’ health IT solutions have drastically improved patient engagement for Mountain Park Health Center’s dental, vision, and behavioral health services. After adding text message reminders and a link to providers’ calendars, online appointment booking increased from 40% to 61%. The solutions also help the practice survey no-show patients, providing insight into what keeps them from attending their appointments.
“Since our partnership began 12 years ago, we have transformed our operations through eClinicalWorks’ innovative and thoughtful solutions, which allow us to efficiently prioritize our patients by meeting them where they are and improving the quality of care,” said Amy Nuñez, IT director of clinical applications and training, Mountain Park Health Center. “With healow Open Access, we drastically increased the overall number of appointments by providing patients access to providers’ availability. This has improved compliance rates, which ultimately improves patients’ health outcomes.”
As a vital federally qualified health center (FQHC) to the Arizona population, Mountain Park leverages these eClinicalWorks’ healthcare IT features to provide top-notch accessible, and affordable services to its patients:
- healow Open Access, an online appointment booking solution allows patients to book appointments directly from a practice website. With this feature, Mountain Park has improved online visibility, reduced no-shows, and increased patient and provider satisfaction.
- Patient Messenger, a digital tool accessed through the eClinicalWorks EHR and Patient Portal that improves patient engagement through secure and interactive surveys and health reminders.
- healow CHECK-IN, a convenient and contactless solution that lets patients begin the check-in process before they arrive for the appointment, including reviewing pre-appointment documents, confirming insurance, signing consent forms, and filling out questionnaires.
“Thanks to the patient portal’s accessibility, we grew our active users by 100% in the past year, reaching to 44,000 overall users,” continued Nunez. “Consolidating medical notes, reminders, and results for this many patients into one platform expands our efficiency from both an administrative and clinical perspective.”
“With the eClinicalWorks EHR and healow patient engagement solutions, Mountain Park Health Center can support its providers with the tools they need to better serve patients in a timely manner,” said Girish Navani, co-founder and CEO of eClinicalWorks. “Expanding access to data and providing patients with streamlined modes of communication helps enhance the patient-provider experience overall.”
About Mountain Park Health Center
Mountain Park Health Center is a nonprofit community health center. We believe in challenging the ordinary, making time for human connection, and pursuing excellence. We work with the communities we serve to sustain and improve health by providing affordable primary care. For more than 40 years we have been providing convenient, affordable healthcare for the entire family. Each year we serve nearly 100,000 of our neighbors in Goodyear, Tempe, Phoenix and the entire valley. For more information, visit www.mountainparkhealth.org or call (604) 243-7277.
eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 150,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on Facebook and Twitter, or call (866) 888-6929.
healow® is a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals, and health systems. healow provides Patient Relationship Management, clinical and payer insights, and state-of-the-art interoperability solutions. The PRISMA health information search engine gathers patient records from other EHRs and helps providers focus on the most clinically relevant information at the point of care. healow’s Population Health Management tools, including Remote Patient Monitoring, provide real-time data to deepen understanding of patient populations. And healow Insights automates the bidirectional exchange of data between health plans and providers to improve scores on quality measures, help control costs, and promote better medical outcomes. Learn more at plus.healow.com.