patient satisfaction

A doctor on the phone & on screen title reads Implementing an AI-Powered Contact Center Solution to Improve Practice Efficiency
  • 30 January, 2025
  • blog

Implementing an AI-Powered Contact Center Solution to Improve Practice Efficiency

At the 2024 eClinicalWorks® and healow® National Conference, we conducted a survey to identify key operational and clinical challenges faced by healthcare professionals.

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  • 28 October, 2021
  • blog

Why the Healthcare Kiosk Still Matters Today

Although there are now ways for patients to check in before walking in to a healthcare facility, the kiosk still plays a large role in healthcare. A recent study that looked at 28,636 kiosk-based patient encounters found that check-in time decreased, daily gross and individual point of sale returns increased, and that more satisfaction surveys were completed by patients.

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