eClinicalWorks Blog Details

  • 8 June 2022
  • Blog

A Behavioral Health Module That Behaves Like One



Wisconsin FQHC quickly transforms clinical practice

A Fortune Business Insights report estimates that the market for Behavioral Health grew by 11.3% in 2020, driven in large part by societal stresses from the COVID-19 pandemic. From $77.6 billion in 2021, the report projects spending on Behavioral Health will reach $99.4 billion by 2028.

Growth of that magnitude means that practices nationwide will need better tools to handle the documentation, planning, tracking, and compliance tasks involved in meeting patients’ often complex behavioral and mental health needs.

For one Federally Qualified Health Center in Wausau, Wisconsin, the new eClinicalWorks Behavioral Health module has provided the power and flexibility needed to meet those needs. 

Organized, customizable, and easy to use

Effective Behavioral Health documentation needs to be logically organized, customizable, and easy to use, notes Dr. Dakota Kaiser, Clinical Director of Behavioral Health for Bridge Community Health Clinic.

In this edition of the eClinicalWorks Podcast, Dr. Kaiser explains how the module has allowed his health center to approach treatment plans “without the rage” they used to experience when wrestling with multiple workarounds. Now, instead of trying to retrieve data from “unusable locations,” they can access the patient histories they need to ensure each patient receives appropriate care.

Previously, Dr. Kaiser said, his practice’s documentation and safety plans were done using paper forms and Excel spreadsheets. The new module is flexible and completely customizable. A new clinician dashboard helps providers efficiently manage caseloads and treatment plans. They can create multiple custom safety plans, easily store and access those plans, and share them with patients and families as required.

Phased treatment approach and educational content

All that has changed with a module that has already made a major difference for his health center, allowing for a phased treatment approach, with built-in access to Wiley® educational content and a process that creates opportunities for meaningful conversations with patients and their families.

The phased approach to treatment allows providers to clearly mark preadmission work and document preadmission appointments. That means they can pull patients’ background information into their initial assessments and Progress Notes, establishing a clearer record of each patient’s history.


Key features to revolutionize Behavioral Health

Once a patient is seen in the office, the module’s customizable sections help meet regulatory requirements and work with Golden Thread Documentation. Content is editable to match patients’ language and nuances. Providers can document their actions, set reminders, issue referrals, set up automated reviews, and take advantage of educational content from Wiley® that is built right into the module.

Other key features include:

  • Discharge, Assessment, and Plan (DAP) notes include a time-capture feature for greater accuracy and a flexible setup for various billing scenarios.
  • The module can be used with a wide variety of third-party screening forms, including custom, state-specific, and clinic-specific questionnaires. The screening tool gathers patient data to promote efficient measurement and tracking.
  • The module includes options to document information in confidential notes that are visible only to providers and supervisors, thus offering additional privacy safeguards.
  • The module’s clinician dashboard offers a searchable tool for managing caseloads and treatment tasks. It integrates treatment plan review reminders with other tasks to improve oversight and visibility.
  • Providers can create customized discharge and safety plans, as well as plans for behavior, care management, school attendance, and more. Flexible formats allow plans to be printed and shared with patients and families.

“In a short time, this has changed our practice and inspired clinical changes,” Dr. Kaiser said.

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