Remember when you were in school and were overwhelmed with the reading list? Even the most conscientious and talented students would sometimes turn to CliffsNotes® to get up to speed on that incredibly long novel or their impenetrable chemistry assignments.
Some days, working in healthcare feels like being back in school, with too much to read and too much to do in the time available. That’s particularly true of the fax inbox, which remains a treasure trove of vital information about your patients — provided you can make sense of hundreds of faxes, some of which run to dozens of pages.
And that’s where eClinicalWorks’ AI Document Insights Assistant comes in. It’s like a CliffsNotes for your fax inbox, analyzing long and complex fax histories to identify the most clinically relevant and pertinent information in an easy-to-read summary.
Helping a busy Dallas practice get more work done
Ferris Family Medicine, located in southwest Dallas, specializes in family medicine and cardiometabolic health. With dozens of patients each day, the practice routinely receives faxes that run to 20 or more pages. The information is all there: Hospital discharge summaries. Clinical notes from primary care providers and specialists of all kinds.
Without help from an AI chart review assistant, making sense of all that data might take hours or even days. Even the most knowledgeable physician might miss a crucial piece of information that might impact their clinical decision making.
With AI Document Insight Assistant, that same physician will spend less time wading through documents and more time developing an appropriate treatment plan for the patient.
Enhancing understanding, not replacing judgment
“The eClinicalWorks AI Document Insights Assistant has been a game changer for us,” said Dr. Robert Megna, DO, founder and lead physician at Ferris Family Medicine. “On Mondays, our team processes over 200 documents and dozens of documents on other days, primarily faxes. The AI Insight Assistant significantly reduces the time we spend on administrative tasks, allowing us to better focus on our patients. The accuracy and speed at which we can now process and analyze medical documents is truly remarkable.”
Healthcare workers share the same concerns others have when it comes to AI tools: Can I trust the information the AI produces? Will it make mistakes? Conversely, will it be so effective that my judgment — or even my job — will become obsolete?
Fear not. While the AI Document Insights Assistant is all about working faster, more accurately, and more efficiently, it is — as the name says — an assistant. When developing AI-powered tools, eClinicalWorks places an emphasis on responsible AI. Nothing is designed, intended, or permitted to replace the clinical judgment of the physician.
Doing what a good assistant should do
The AI Document Insights Assistant can help providers organize and sort patient information, giving them the opportunity to make the best clinical decision in much less time. But diagnoses and treatment plans always remain with the doctor.
Providers can use the Document Insights Assistant to generate a succinct overview of even the longest faxes, in much less time than it would take to do so manually. They can then jump to specific sections, including previous diagnoses for that patient or the medications they have been prescribed.
The assistant also allows users to attach documents to open orders and review highlights of a patient’s case before an appointment.
“At Ferris Family Medicine, we are always looking for innovative solutions to streamline our operations and improve patient care,” Dr. Megna said.
Helping a busy Dallas practice get more work done
Helping a busy Dallas practice get more work done
Enhancing understanding, not replacing judgment
