eClinicalWorks Blog Details

  • 16 May 2024
  • Blog

A Revolutionary Approach to Enhance Clinical Workflows


eClinicalWorks AI-Driven EHR enhances clinical workflows

At some point in the journey of any medical practice, providers and staff encounter the challenge of managing success. With new patients, they need new ways to improve efficiency, speed up workflows, and capture revenue.

But how practices think about their healthcare IT can spell the difference between being overwhelmed and successfully managing growth.

A traditional approach might work

One approach is to simply add new tools for everything from telehealth and Population Health to improved interoperability and billing.

That may work, but busy practices often lack the time needed for training. The challenges can be so many — and seem so overwhelming — that practices find themselves underutilizing many of the solutions they are paying for.

A revolutionary approach might work better

In his 1962 book The Structure of Scientific Revolutions, Thomas S. Kuhn asserted that science advances not by the slow accumulation of new ideas, but through paradigm shifts that produce breakthroughs.

“During revolutions,” Kuhn wrote, “scientists see new and different things when looking with familiar instruments in places they have looked before.”

That approach can work at a medical practice, as well. When considering healthcare IT solutions, your providers and staff are like scientists hunting for a new paradigm — in this case, a comprehensive set of solutions.

The eClinicalWorks and healow difference

eClinicalWorks and healow exemplify such revolutionary thinking by offering an integrated, AI-driven EHR system that optimizes the structure and function of practices. That can mean better workflows and lead to better patient outcomes.

That approach works for all kinds of practices, beginning with start-ups that may not know where to focus their attention first.

A young practice in the Houston suburb of Humble, Texas, found value in the eClinicalWorks cloud-based EHR and the ambient listening documentation technology offered by

“eClinicalWorks provides us with the strong base we need to keep all the moving parts of starting a new business in line,” said Dr. Tristan Grimaldo, founder, president, and CEO of PriMALE Health.

Integrated care, from rural Oregon to urban Baltimore

eClinicalWorks can help practices integrate their healthcare IT technologies, whatever their size, location, or specialty.

“Embracing the seamless integration of with the eClinicalWorks EHR has been a game-changer for our practice,” said Anand Rao, owner of Canyonville Health and Urgent Care, located in a small city in Oregon. “This allows our providers to interact more intimately with patients, using the eClinicalTouch® app on an iPad and freeing up precious time to dedicate to the patients.”

In busy Baltimore, Goodtime Family Care faced a very similar challenge — how to handle high patient volumes efficiently.

“Integrating this AI scribe within our eClinicalWorks EHR system is an immense advantage,” said Goodtime’s Dr. Amarachi Uzosike. “It allows for continuous flow of information without me needing to break for notetaking.”


Capturing all the revenue your practice deserves

Every practice needs to be financially viable, but many struggle to capture every available dollar, or to do so efficiently.

One of the ways eClinicalWorks can help is with Population Health solutions such as Chronic Care Management (CCM) that help practices get paid for the work they have long done but may not have realized qualifies for reimbursement.

Another key area for medical practices is meeting the challenge of no-shows. Many are also reluctant to charge patients who fail to show up for their appointments. The healow no-show prediction model can be used to gauge the likelihood a slot will be unfilled, allowing practice managers to strategically double book those slots or offer them to someone on a waitlist who is eager to come to the office.

“By implementing the healow no-show prediction AI model, we’ve seen a reduction in appointments with a high to moderate risk of no-show in the past couple of months,” said Wing Chu, director of IT at HealthCare Choices NY, Inc. “I recommend the model to any practice that wants to systematically reduce the volume of no-shows.”

To learn more about the benefits of a comprehensive, AI-driven EHR, contact

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