eClinicalWorks Blog Details

  • 23 February 2024
  • Blog

With an AI-Powered EHR,, and healow Patient Engagement, eCW is a One-Stop Solution for Small and Independent Practices


eClinicalWorks AI-powered EHR with three devices in the middle and lines out to icons for, AI Automation, Image AI and AI Assistant

Personalized care is a hallmark of small and independent practices. Providers often are on a first-name basis with their patients and are aware of their medical histories. However, this personal touch comes with its own set of challenges.

Small practices have fewer staff members. This puts physicians into multiple roles. Along with patient care, they handle administrative tasks and business operations. They may struggle to market themselves effectively to attract new patients. With limited resources, scaling is complicated. As patient numbers grow, tasks like scheduling, billing, and record-keeping can become overwhelming, leading to burnout. According to a 2019 survey, primary care providers (PCPs) report a 79% burnout score attributed to direct and indirect care. Smaller practices may also struggle to keep up with the rapid pace of technological advancements.

These challenges can seem daunting. But with the right tools, such as eClinicalWorks® (eCW), an AI-powered multidimensional EHR– a natural AI scribe– and healow® patient engagement solutions, small and independent practices can streamline operations, effectively manage resources, and continue to provide personalized care while scaling their business.

Empowering Startup Practices by Offering AI Functionalities, Effective Practice Management Solutions, and Patient Engagement

Let’s dive into the benefits of leveraging eCW,, and healow solutions to help small and independent practices simplify processes, increase efficiency, and scale at your own pace.

AI-Powered Efficiency

eCW, the most extensive cloud-based EHR software, now offers a series of cutting-edge AI-enabled enhancements to reinvent your practice.

  • ChatGPT and Generative AI integration create the industry’s first conversational EHR.
  • Image AI manages inbound faxes, matches faxes to patients, and interprets their purpose.
  • AI with Robotic Process Automation through Automated Playlists uses multi-screen navigation to reduce the time spent on repetitive, manual tasks.
  • eCW integrates with EHR AI scribe, to turn patient-doctor conversations into clinical documentation. This AI-powered ambient listening technology offers a unique and immersive experience, making documentation faster and more efficient. It allows helps enhance patient experience, overall clinical efficiency and boosts productivity.

Success Story: Adoption

Until now, Hyndman Area Health Center, FQHC DePaul Community Health Centers, Women’s Health Associates, and Texas Family Wellness Clinic, among others, have adopted Sunoh’s cutting-edge AI dictation and ambient listening technology to automate clinical documentation, improving efficiency and quality of care. 

The medical AI scribe now seamlessly integrates with eClinicalMobile® and eClinicalTouch® apps on any iOS and Android smartphones and iPads®.

Optimized Resource Management

The eCW EHR is designed to streamline your workflows from scheduling and documentation to health record search and administrative tasks. Introducing a language-based user interface with Generative AI promises to improve provider satisfaction and efficiency and reduce costs, making it easier to manage resources effectively. With EHRs at your fingertips, providers have more time to focus on their patients.

Efficient Patient Management

With healow, you can manage patient appointments, send reminders, and reduce no-shows, improving efficiency and patient satisfaction. With AI machine learning, the healow No-Show Prediction Module can predict no-shows with 90% accuracy. With that knowledge, practices can execute strategies to help improve scheduling, increase revenue, and promote better patient health outcomes.

Success Story: Orchid Wellness

Dr. Chelsea A. Debrah started her own practice with Orchid Wellness. Having utilized eClinicalWorks in one of her previous healthcare practices, she knew the host of services she would be offered. She decided to implement eClinicalWorks EHR and healow patient engagement solutions at Orchid Wellness, where she is juggling multiple roles, from being the only provider to managing the front office. In her experience, she found eClinicalWorks and healow solutions extremely reliable. Most of her patients would use healow Open Access to book appointments, pardoning a few elderly patients who required assistance. As a startup practice willing to scale up and hire resources, eClinicalWorks and healow helped her focus more on patient care and less on scheduling and managing patient appointments. 

Scalable Solutions

Whether you’re a one-provider practice or a growing team, eCW and healow can adapt to your needs and provide scalable solutions that grow with your practice. There are many solutions for startup practices with in-office and online awareness to help market your practice to patients, including:

  • healow CHECK-IN™
  • Kiosk
  • Patient Portal
  • eClinicalMessenger®
  • healow TeleVisits™
  • healow Apps

These have helped many practices improve care before, during, and after the office visit.

Enhanced Patient Experience

Empowering patients via patient engagement tools speed up appointment scheduling and check-in. Quicker, more efficient processes make things better for providers and patients. Win-win.

By adopting the eCW EHR,, and healow, you’re bringing exceptional technological power to your practice and making huge strides in revolutionizing patient care. Schedule a demo today to learn more.

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