eClinicalWorks Blog Details

  • 4 April 2024
  • Blog

Leveraging AI: eClinicalWorks Reimagining Healthcare Delivery


eClinicalWorks V12 logo with circles

eCW Highlights from HIMSS24

The HIMSS24 Global Conference & Exhibition was the center of groundbreaking insights and cutting-edge technologies that will revolutionize healthcare systems. Among the highlights were eClinicalWorks® (eCW) solutions, showcasing how artificial intelligence (AI) is reshaping the healthcare industry.

As a leading healthcare IT solutions partner, eClinicalWorks showcased AI’s transformative potential in enhancing productivity and streamlining workflows. The AI-powered solutions integrate with over 30 different areas of the eCW Electronic Health Record (EHR) system. This provides a powerful and versatile tool for healthcare professionals to manage operations.

eClinicalWorks V12 is the first AI-powered EHR, marking a significant milestone in the adoption of AI in healthcare. Solutions ranging from the AI assistant for PRISMA to Image AI, medical AI scribe, Robotic Process Automation (RPA), and more are instrumental in enabling providers to succeed in value-based care and enhancing patient experience. These solutions aim to improve healthcare services by reducing the burden on providers while increasing the accuracy, effectiveness, and personalization of their work. Revolutionizing Patient-Provider Conversations

eClinicalWorks recently announced the integration with, a pioneering, EHR-agnostic, AI-powered ambient listening technology. seamlessly transcribes natural conversations between providers and patients for clinical documentation.

Beyond mere transcription, comprehends the information and generates a smart, tailored visit summary, automatically categorized for easy integration with the patient progress note. It expedites and streamlines the clinical documentation process during a patient visit by generating detailed patient records in real-time and cutting down on manual data entry tasks for healthcare providers. This reduces the burden of tedious administrative tasks for providers, allowing them to focus more on patient care and improving outcomes. After implementing, Regional Medical Associates reported time-savings of up to 90% on clinical documentation.


Image AI: Streamlining Administrative Efficiency

One of eClinicalWorks innovative AI integrations is the image AI solution. It automatically reviews incoming faxes from hospitals or other providers, identifies the type of document, and matches it to the correct patient record. This process eases administrative work burden, saving providers and staff valuable time.


Enhanced Navigation with Robotic Process Automation (RPA)

In addition, eClinicalWorks is harnessing the power of RPA to create automated “playlists” for swift, multiscreen navigation within the EHR. This allows providers to efficiently handle repeatable tasks like patient follow-up reviews with a single click, improving workflow efficiency.


AI-powered No-show Prediction Model

The AI-powered no-show prediction model helps providers minimize missed appointments, enhancing patient outcomes. For instance, CenterPoint Health recorded a 90% accuracy in identifying and reducing missed appointments. Urban Health Plan saw a 154% increase in completed visits for appointments identified with a high no-show probability.


PRISMA: AI Assistant Revolution

With AI assistant for PRISMA, providers can easily access a patient’s entire medical record within the eClinicalWorks EHR. It highlights gaps in care and coding, which is crucial to achieving success in value-based care. Blue Bonnet Family Medicine Health and Wellness Clinic saw a significant improvement in their operations by using our AI assistant for PRISMA. This enabled them to see 10% more patients daily.


Final Takeaways

eClinicalWorks is committed to reducing physician burnout and improving practice efficiency, driving this rapid innovation adoption. With these solutions, providers can redirect that valuable time and energy back into patient interactions, enhancing the quality of care and patient satisfaction. The innovations showcased by eCW at HIMSS24 represent a giant leap in healthcare IT. As AI becomes more integrated into healthcare systems, the potential for streamlined operations, improved patient care, and increased provider productivity becomes limitless.

To learn more about the AI-powered EHR, visit

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